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Australian State Government Agency
Australian State Government Agency
Reducing the average time to digitize a customer interaction by 96%.
17 April 24
The Customer
A state government agency
Industry:
- Public sector
Location:
- New South Wales, Australia
Capsifi Products:
- Form modelling
- Common information model
- Interaction catalogue
01
Background
An Australian State Government agency formed in 2003 and already generating over 40 million customer interactions annually. Their system allows for 70% of government transactions to be conducted via digital channels and they offer over 800 transactions to residents and businesses.
02
The Task
Provide a single point of contact for citizen interactions across all government agencies.
03
Challenges
Citizen transactions with the State Government were inefficiently trapped in bureaucratic silos of legacy systems and paper forms; Coordinating multiple, concurrent project teams across a large digitization portfolio was extremely complex and difficult to manage.
The Outcome
Enterprise Architecture Solution
Industry:
- Public sector
Location:
- New South Wales, Australia
Capsifi Products:
- Form modelling
- Common information model
- Interaction catalogue
01
The Solution
Capsifi efficiently consolidated & integrated the digital strategy, solution designs and project delivery across the entire portfolio.
02
The Outcome
The average time to digitize a customer interaction was reduced from approximately 160 person-days (4 developers over 8 weeks) to approximately 6 person-days (2 business analysts in 3 days).
Winning Features
Why Capsifi was selected
Solutions
