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Capsifi Wins 2024 Emotional Footprint Award
Resource Hub
Education
Capsifi Wins 2024 Emotional Footprint Award
We understand that for enterprise architecture professionals, knowing what customers truly feel and score about solution providers is crucial. This genuine feedback provides valuable insights into user experience and service quality, helping you make informed decisions that impact your strategic initiatives.
That’s why we are offering you this comprehensive report, showcasing authentic customer sentiments and satisfaction scores. We want to help you confidently choose an enterprise and business architecture solution that aligns with your needs and expectations, ensuring greater success in your architecture practices.
The Emotional Footprint Champions are selected exclusively based on feedback provided by their users via SoftwareReviews’ comprehensive online survey. The result is a Net Emotional Footprint score, which represents overall user sentiment and is a powerful indicator of how users feel about the provider and the product.
Capsifi achieved an impressive Net Emotional Footprint score of 91/100 and excelled in the conflict resolution and service experience categories. This high score reflects commitment to ensuring clients feel valued with both quality and effectiveness before and after they’ve joined Capsifi.
“At Capsifi, our core philosophy is to place customers at the heart of everything we do,” said Rachelle Gold, Chief Customer Officer. “This principle guides our vision and innovation, ensuring we meet our customers’ needs and provide a stellar experience.”
Rachelle Gold, Chief Customer Officer
Industry: Consulting
Krishan J.
C-Level, Business Leader
Industry: Engineering
Divya S.
IT Development, Integration, and Administration
Industry: Consulting
Heather L.
Involvement: Business Leader or Manager
Industry: Manufacturing
Anushree M.
Consultant, End User of Application
Industry: Manufacturing
Jessica M.
End User of Application
Industry: Industry: Government
Peter T.
Business Leader
Industry: Retail
Henrik E.
Information Technology
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