Resource Hub

Education

Breaking Through the Barriers: A Manufacturing Giant’s Journey to Digital Transformation with Fujitsu and Capsifi

Home Masthead Image

Manufacturing​

In a fiercely competitive market, a major insurance company with AUD$18 billion GWP in the Asia-Pacific region faced immense pressure from foreign insurers, non-traditional entrants, and InsurTech disruptors.

Customer:

Breaking Through the Barriers: A Manufacturing Giant's Journey to Digital Transformation with Fujitsu and Capsifi

In today’s fast-paced world, the race to stay competitive is relentless, and digital transformation is the key to unlocking that success. For a North American manufacturing giant with over $1B in revenue, this race was challenging.

With entrenched technical debt, a dated culture, and a “survival mode” mentality, the company was struggling to keep up with modern market practices. However, with the appointment of a new CEO and a visionary partnership with Fujitsu, they embarked on a transformational journey powered by Capsifi.

Customer Snapshot:

Manufacturing

US$ 1B Revenue​

North America

The Challenge: Overcoming a Legacy of Technical Debt

The manufacturing company found itself stuck in the past, with decades of poor technical decisions haunting its operations. Their outdated technology was hindering decision-making, making it difficult to execute strategies effectively. Furthermore, the company’s entrenched traditional mindsets and legacy infrastructure exacerbated their inability to compete in the modern market. With most customer relationships spanning decades, there was comfort in the status quo, but that comfort came at a steep price – loss of competitive advantage.

A Strategic Partnership with Fujitsu and Capsifi

Fujitsu, with their digital transformation expertise and Capsifi with their platform and powerful capabilities helped guide the manufacturing company through its digital transformation journey. By using Capsifi as a central repository – a single source of truth – the company gained clarity and agility that traditional transformation methods couldn’t offer.

The first step was to align the application portfolio to both IT and OT (Information Technology and Operational Technology). This provided a clear view of the current state and a deep understanding of how technology impacted the business. Fujitsu also introduced OKRs (Objectives and Key Results) to help plot an OT transformation roadmap, ensuring that every initiative was aligned with clear objectives and measurable results.

Beyond technology, Fujitsu recognized the importance of up-skilling the company’s workforce. They delivered comprehensive architecture and Capsifi training, empowering the team with the knowledge and tools to navigate the complexities of digital transformation.

Fujitsu implemented Capsifi for the customer, significantly expediting its digital transformation. This was achieved not merely by tackling the immediate technological and operational hurdles but also by establishing a groundwork for continuous growth and innovation.

Kartik Ravel, Head of Business Value, Digital Transformation Services, Fujitsu NA

The Results: A New Era of Growth and Innovation

The results were nothing short of transformative. Fujitsu’s implementation of Capsifi not only expedited the company’s digital transformation but also laid the foundation for ongoing growth and innovation. Business outcomes became the anchor for top down planning and investment prioritization. The manufacturing giant now had a common business language, with Capsifi serving as the single source of truth across the organization.

Capsifi’s capability-led planning enabled the company to decompose work packages effectively, allowing value to be managed and monitored throughout the lifecycle of their transformation. This sharpened prioritization and led to targeted investments in high-value areas of the business, setting the company up for long-term success and competitive advantage

Conclusion: A Future-Ready Manufacturing Powerhouse

In an era where digital transformation is critical to staying competitive, the partnership between Fujitsu and Capsifi enabled this manufacturing giant to break free from its past and embrace a future full of potential. Through careful planning, strategic investments, and empowering their people, they transformed not just their technology, but their entire business.

This case study demonstrates that with the right partners and tools, even the most entrenched companies can leap into the future with confidence and purpose. For Fujitsu, Capsifi, and their customer, this digital transformation was just the beginning of a new era of success.

Capsifi is working with partners to serve customers across the world. You can find all of our partners here. Are you interested in becoming a partner? Learn more here.

Read More Case Studies
Case Study: A Single Source of Truth to Increase Data Quality and Integrity

The Challenge: A Struggling Business Architecture Team: The company’s Business Architecture team was in its early stages of…

Read more
Navigating Disruption: How a Food and Beverage Giant Transformed Its Architecture with Strategic Partnerships

The Challenge: A Struggle to Realize the Enterprise Architecture Vision The organization’s leadership knew they needed to transform…

Read more
Case Study: Driving Technology Investment with a Single Source of Truth

The Challenge: Fragmentation and Complexity As the company evolved, so did its technology stack—but not without growing pains.…

Read more
150-year-old Local Government Organisation

Reducing new business application processing time from 18 to 3 months using Capsifi.

Read more
A Leader in Occupational Health Services

Achieving line of sight traceability across multiple agencies and uncovers opportunities to negotiate improved pricing.

Read more
American Fortune 500 Retail Corporation

Expanding best practices in a single market globally, leveraging their operating model as an asset.

Read more
Australian State Government Agency

Reducing the average time to digitize a customer interaction by 96%.

Read more
Billion-Dollar Financial Services Company

Reducing the cost of improving their banking system, highlighting the impact of risk and enhancing executive decision making.

Read more
Financial Services Company embraces digital channels

Embracing digital channels to deliver superior customer experiences and identify which initiatives provide the best ROI.

Read more
Fortune 100 Global Financial Services Organization

Overhauls their enterprise risk framework and develops a holistic view of risk.

Read more
Fortune 500 Retail Corporation

Achieving supply-chain platform consolidation, aligning multiple teams with a holistic view of business and technology scope.

Read more
Driving Organizational Agility: A Journey from Projects to Continuous Transformation

In today’s fast-paced business landscape, companies must adapt quickly to changing markets, evolving customer expectations, and the pressure…

Read more

Gartner disclaimer:

Gartner, Magic Quadrant for Enterprise Architecture Tools, Akshay Jhawar, Gilbert van der Heiden, Andrew Gianni, Andreas Frangou, 12 December 2022.
GARTNER is a registered trademark and service mark and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.