Retail & Manufacturing

The Challenge: Fragmentation and Complexity

As the company evolved, so did its technology stack—but not without growing pains. The transition of leadership, continuous market disruptions, and a federated operating model meant that critical information was scattered across the organization. Key insights were buried in disparate systems, creating silos and leading to costly missteps. As one executive noted, “We were constantly starting over.”

The lack of a unified system led to:

• Fractured knowledge: Information was stored in multiple locations, leading to gaps and inconsistencies.
• Unnecessary costs: Without a clear understanding of existing technology, the company unknowingly procured new tech, adding complexity instead of value.
• Erosion of trust: Different teams used different terminologies, resulting in conflicting interpretations and misaligned insights.

The company found itself in a precarious position—unable to fully leverage its technology investments and struggling to prioritize new initiatives effectively. The need for a streamlined, centralized approach was clear.

The Approach: Building a Unified Architecture with Capsifi

The company selected Capsifi to provide a single source of truth that could cut through the noise and deliver actionable insights.

Their journey began with a focused change management effort, ensuring that Capsifi was integrated into their existing processes without overwhelming the teams. The approach included:

1. Starting with available content: The team loaded and aligned existing assets, consolidating knowledge across departments without attempting to tackle everything at once.
2. Keeping the end in mind: They defined the core audience, identified the key insights needed, and continuously tested their assumptions to ensure they were on the right track.
3. Showcasing value early: Capsifi’s incremental implementation strategy allowed the company to share early wins, demonstrating value and building momentum.
4. Using Capsifi to answer real-world questions: Rather than chasing perfection, the evolving model was used to support decision-making, fostering a sense of stakeholder ownership.

The Results: A New Era of Technology Investment

The impact of Capsifi was transformative. By creating a unified system of record for technology, the company gained visibility into its entire technology landscape, something that had previously been out of reach. This new clarity led to several key outcomes:

• Data Integrity and Trust: With a single source of truth, the company’s decisions were now data-driven, supported by consistent terminology and trusted insights.
• Faster Insights: Reusable content across programs allowed the organization to gain insights faster and respond to changing conditions more nimbly.
• Architects Positioned as Experts: The architecture team’s credibility soared, as they were now seen as enablers of growth and innovation rather than barriers.

The company reported significant operational improvements, including:

• 300 hours saved during the analysis phase of each initiative.
• $300K recovered through application consolidation.
• A 10-week acceleration in time-to-value for an unplanned divestiture.

In essence, Capsifi transformed the company’s technology strategy, positioning them for long-term success in an increasingly competitive market.

This case is a testament to the power of a single source of truth in driving technology investments, proving that when complexity is tamed, innovation and efficiency can thrive hand in hand.


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